Call Management

To meet increasing customer expectations and counter competitive challenges, telecom service providers need to introduce compelling new revenue enhancing applications quickly and, at the same time, keep costs down. Contakt solutions help you perform this difficult task with a suite of feature rich services that offer your subscribers control of the calling experience.

Our call management suite enables you to launch advanced interactive media applications in telecom networks by using carrier-grade media platforms and combining Intelligent Network’s IP capabilities. Building on a robust, standards based architecture, with support for VoiceXML and call control capabilities, we enable execution of a range of conventional and next-generation services over TDM and IP networks. The combination of features, architecture and standard compliance makes Contakt applications future-proof and will enable you to boost your voice business by progressing on to the next generation of interactive services.

Interactive services are the new measure for the customer experience. Besides offering differentiated (innovative services and offers) and quick “time-to-market” (compressing service lifecycles) solutions, we also master “personalization” — allowing customers to interact with the service, and the service to interact with the customer. We leverage operators' core voice business to give subscribers more control over making and taking calls and building on subscribers’ behaviour and preferences.

Having deployed one of the largest IVR and mission critical SRF platforms at Tier – 1 operators, Contakt supports the latest specifications and offers unique telecom solutions to accelerate deployment of network elements that enable an unparalleled combination of scalability, global interoperability, and fault resilience applications on open computing platforms. Please contact us for more information.